Frequently Asked Questions
When will my order arrive?
We know you're excited to receive your order! You can track your package in real-time on our tracking page. Enter your order number or tracking code to find out the estimated delivery time. Shipping usually takes 8-15 business days, depending on carrier availability and weather conditions.
How long is the return period?
The return period is 14 days from the date you receive your order.
How can I return my order?
You can return your order by contacting our customer support team, who will guide you through the return process.
Can I exchange my product?
Yes, you can exchange your product if the 14-day return period is still valid. For further assistance, please contact our customer support team.
Can I modify or cancel my order?
We process orders quickly. If you want to modify or cancel an order, please contact us within 15 minutes of placing the order. Fill out our contact form and we will do our best to help you!
How long does it take to receive a refund?
On average, it takes 1-3 business days for the refund to be credited to your account after your return has been received and processed.
Do I have to pay for return shipping?
Yes, unfortunately, we do not refund return shipping costs. However, the purchase amount will be fully refunded after a successful return.
When can I not return my products?
You cannot return products if:
- they are damaged
- they do not meet the return conditions
- they are personalized products
- they have been modified by the buyer
- they are hygiene products
- they were purchased on sale
Do you offer refunds or returns?
Yes, we offer refunds and returns! If you need help, please email us and we will assist you with the process. For more details, please see our Refund Policy.
What payment methods do you accept?
We offer secure payment options with credit card and PayPal for your convenience and peace of mind. You can check the available options during checkout.
Can I pay on delivery?
We currently do not offer cash on delivery. However, you can pay securely online using PayPal or a credit card during checkout.
I haven't received my order yet: where is it?
Don't worry, your order is on its way!
Why is my order taking longer than expected?
We strive to deliver your order as quickly as possible, but sometimes delays can occur due to factors such as carrier schedules, weather conditions, or customs procedures. We are here to help and make sure you are informed throughout the process.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible. If your order has not yet been processed, we will update the address for you.
Are products shipped internationally?
Yes, we ship to many countries! If you are outside of US, please check the shipping options available for your region during checkout.
Will I have to pay customs duties for international orders?
Customs duties are determined by the destination country and any additional costs are the responsibility of the customer. We recommend that you check with your local customs office for more information.
Can I track my order from other countries?
Yes, you can track your order from anywhere in the world! Enter the tracking number on our tracking page and you will receive updates wherever you are.
What should I do if I received a damaged or wrong item?
We are sorry if you received a damaged or wrong item! Please contact us immediately with your order number and a photo of the item. We will resolve the issue as soon as possible.
Are there shipping costs?
No, shipping within Italy is completely free.
How can I contact customer service?
If you have any questions, comments or need assistance, please contact our customer service at info@creatines.com. Our dedicated team will be happy to help you.